1. Information We Collect
Information you give us
When you contact us to request a quote or book an installation, we may collect:
- Your name and contact details (phone number, email address, service address)
- Service location and property details (e.g. wall type, number of rooms, access notes)
- Equipment details and installation preferences (TV size, mount type, streaming device, router model)
- Appointment notes and any photos or measurements you choose to share with us
- Payment information, which is processed securely by a third-party payment provider — we do not store full card numbers
Information collected automatically
When you visit tlinkwifi.sbs, we automatically collect limited technical information:
- IP address and approximate location
- Browser type, device type and operating system
- Pages visited, time spent on the site and referring source
- Basic cookie and analytics data (see section 5)
2. How We Use Your Information
We use your information only for purposes connected with providing our services:
- Preparing quotes and scheduling installation appointments
- Contacting you about your booking, arrival times or follow-up work
- Processing payments and issuing invoices or receipts
- Providing warranty support and responding to service enquiries
- Improving our website, service descriptions and appointment process
- Complying with legal, tax and accounting obligations
We only send marketing messages where you have asked us to or where permitted by law, and every message includes a way to opt out.
3. Information Sharing
We do not sell, rent or trade your personal information. We share it only in the limited situations below:
- Service providers — trusted third parties who help us operate, such as payment processors, scheduling tools and email providers. They may only use your data to perform the service for us.
- Technicians and subcontractors — where a job requires an additional qualified installer, they receive only the details needed to complete the visit.
- Legal requirements — where we are required to disclose information by law, court order, or to protect our rights, property or the safety of others.
- Business transfer — if the business is merged, sold or its assets transferred, customer information may be transferred as part of that transaction, subject to this policy.
4. Data Security
We take reasonable technical and organisational steps to protect your information, including:
- Encrypted transmission of data submitted through this website (HTTPS/SSL)
- Restricted access to customer records on a need-to-know basis
- Secure storage of digital records and locked storage for any physical paperwork
- Regular review of our accounts, devices and access permissions
5. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences and keep the site working correctly
- Understand which pages are useful and how visitors find us
- Measure the performance of our own advertising, where applicable
We do not use cookies to collect sensitive personal information, and we do not sell data collected through cookies.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information, where we are not required to keep it
- Object to or restrict certain processing
- Opt out of marketing communications at any time
- Request a portable copy of the information you provided to us
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email privacy@tlinkwifi.sbs. We may ask you to verify your identity before we act, and we aim to respond within 30 days.
7. Data Retention
We keep personal information only for as long as we need it to:
- Provide services, honour warranties and support you after an installation
- Meet legal, tax and accounting record-keeping requirements
- Resolve disputes and enforce our agreements
8. Children's Privacy
Our services are intended for adults. This website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Third-Party Links
Our website and service guides may link to third-party websites — for example, manufacturer support pages or streaming platform activation pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing any personal information.
10. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will:
- Update the "Last updated" date at the top of this page
- Post a clear notice on the website for significant changes
- Notify customers by email where the change materially affects how we handle their data
Continued use of our website or services after an update means you accept the revised policy.
11. Contact Information
If you have any questions about this privacy policy, or you would like to access, correct or delete the information we hold about you, please get in touch:
Privacy enquiries: privacy@tlinkwifi.sbs
General enquiries: hello@tlinkwifi.sbs
Phone: (830) 209-2624
Postal address: TLink WiFi, [Registered business address], [City, State/Region, Postal Code]